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If you've never purchased online, you may feel uncertain about entering your card details. Robson Medical & Mobility uses a secure payment service provider called protx to process its online credit and debit card payments.

protx provides an extremely secure, innovative and state of the art Internet payment service platform; its e-commerce payment and security services are now among the most advanced in the industry. All protx solutions use high levels of encryption: they has been audited and approved by all the major UK acquiring banks which ensures protx adheres to all APACS standards, and accredited under the Visa Account Information Security (AIS) audit that specifically examines security of credit card details processing and storage.

Robson Medical & Mobility never obtains customers' card details; protx acts as a third party, eliminating Robson Medical & Mobility’s liability for transaction related security issues. The payment service platform is designed with very high levels of security so credit and debit card details are protected from hackers. In addition, customers are protected from misuse of their card details through their credit/debit card issuer. If customers find a fraudulent transaction they can issue a 'notice of dispute' with their card provider who will reverse the transaction - this is known as a chargeback.

protx’ highest priority is to keep sensitive information safe and private while making the online shopping experience as simple as possible. In order to guarantee your privacy, we can assure you that:

  • Your financial details will never be passed to a third party.
  • Your personal data will never be passed to a third party. The only information we at Robson Medical & Mobility ever receives about you is a shipping address and this only with your express permission.
  • You will receive no junk mail as a result of registering with Robson Medical & Mobility unless expressly requested.
  • We will never exploit your personal details in any manner.

protx provides the option to store your credit or debit card details in a secure e-wallet, so when shopping with us in future you need only provide your username, password and preferred payment method. The transaction process is simple and there is a full audit trail of where and how much has been spent.

Visa and MasterCard have developed more secure methods for authenticating the cardholder at the time of the transaction, called Verified by Visa - for Visa, Delta, and Visa Debit - and MasterCard SecureCode for MasterCard and Maestro.

Both require a password during the transaction process. As a cardholder, you first need to register your password for Verified by Visa or SecureCode with your card issuer. As yet there are no equivalents for Solo, American Express, and Diner’s Club.

MasterCard SecureCode enhances your current MasterCard card with a secret code to protect against unauthorized use of your card when you shop online at BL-Medical. An ever increasing number of financial institutions are embracing MasterCard SecureCode: check with yours to register for this enhanced security option.

Click on the SecureCode logo for more information.

Verified by Visa provides consumers with the protection to reduce the potential for unauthorized card usage on the Internet by giving online cardholders more control over when and where their cards are used. To date, more than 10,000 Visa financial institutions have implemented Verified by Visa.

Click on the Verified by Visa logo for more information.

As a consumer you may wish to visit shop safe online, a website recently created to help you understand these new security processes.

If you have any questions or concerns about Robson Medical & Mobility’s collection, use, or disclosure of your personal information, email us at privacy@robson-medical.com If Robson Medical & Mobility does not respond, or you feel your inquiry has not been addressed to your satisfaction, please visit the protx web site for contact information.

Last updated February 9th, 2008

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